Questions. Facts. Answers.
Where do you ship to?
Purchases made through this website will ship to USA and Canada. Default pricing is in USD ( Although local pick up is in Canada, over 80% of orders are typically from USA, which is why the default currency is USD)
What are your processing times?
Ready made items will be shipped within 5 days of making your purchase. There is a 2 week processing time for items listed as ‘pre-order’, which are items that I have to make the item once an order is placed. Custom requests require a 2-4 processing time as I have to plan how to make the item for the first time. Curing times for resin may also vary according to the number of layers required.
What are your shipping times?
In most cases, the shipping time for ground shipping is around 1 week. Please note ALL shipping options are all subject to delays due to COVID-19. If you would like it expedited please e-mail me at email@example.com.
Do you take custom requests?
Yes, I do! Please send me an email at firstname.lastname@example.org or send me a DM on instagram (@serene.creates) to request for a custom order!
What type of resin do you use?
I use only Artworks Resin made in Canada. It is non-toxic, non-yellowing and it is food safe. It can however scratch if it is handled incorrectly.
How do I care for my resin order?
Here’s a quick checklist to keep in mind:
- Not dishwasher safe
- Not microwave safe
- Avoid prolonged exposure to excessive heat (such as hot car)
- Handle with care; do not drop and keep away from sharp objects
- Items are handmade! Variations in texture is occasionally seen and is a normal characteristic of resin
I have other questions, where can I get the quickest response from you?
Feel free to email me at email@example.com or leave me a DM on instagram (@serene.creates) any additional questions you might have!